Refund Policy

30-Day Money-Back Guarantee

We want you to be fully satisfied with your purchase. All jewelry sold on our store is covered by a "Satisfaction Guarantee" for 30 days from the delivery date of your order. If your tooth gem does not suit you for any reason, you can return it under the conditions below.

Eligibility

• New, unused, in original packaging
• Not in contact with the mouth (hygiene rule for dental jewelry)
• Not part of a final sale or items purchased with a promo code over 30%

How to initiate a return

Contact us at info.isisngold@gmail.com with your order number, a photo of the item in its original packaging, and the reason for the return. We will provide the return shipping address within 2 business days.

Return shipping costs

The customer pays the return shipping fees. We strongly recommend using a tracked shipping method.

Refund processing

Once we receive and inspect the returned item, your refund will be processed within 5 business days to your original payment method.

Exchanges

We accept exchanges within the same 30-day window, subject to product availability.